Compliance & Security

Data Ownership

Your business data remains 100% yours. This includes:

• Call recordings - Every conversation captured by our AI
• Transcripts - Full text records of all calls
• Lead information - Names, numbers, and details collected
• Appointment data - All bookings and scheduling information
• Analytics - Performance metrics and insights

You can export or delete your data at any time. When you leave, your data goes with you.

Security Infrastructure

We protect your data with enterprise-grade security:

• 256-bit AES encryption - All data encrypted at rest
• TLS 1.3 - Secure transmission for all communications
• SOC 2 Type II compliant infrastructure - Audited security controls
• US-based data centers - Your data never leaves the country
• Regular penetration testing - Proactive vulnerability assessments
• 24/7 monitoring - Continuous threat detection

Call Recording Compliance

We help you stay compliant with call recording laws:

• Automatic disclosure - Our AI informs callers that calls may be recorded
• State-by-state compliance - We follow one-party and two-party consent laws
• Configurable settings - Adjust recording policies for your jurisdiction
• Secure storage - Recordings stored with access controls
• Retention controls - Set how long recordings are kept

Data Portability

Your data should work for you, not lock you in:

• Full data export - Download everything in standard formats (CSV, JSON)
• API access - Programmatic access to your data
• CRM integration - Seamless sync with ServiceTitan and other platforms
• No lock-in - Leave anytime with all your data

Access Controls

Control who sees what in your organization:

• Role-based permissions - Define access levels for team members
• Audit logs - Track who accessed what and when
• Two-factor authentication - Extra security for account access
• SSO support - Enterprise single sign-on integration

Industry Compliance

We maintain compliance with key regulations:

• TCPA - Telephone Consumer Protection Act compliance
• CCPA - California Consumer Privacy Act ready
• GDPR - General Data Protection Regulation principles
• State privacy laws - Compliance with emerging state regulations

Incident Response

In the unlikely event of a security incident:

• 72-hour notification - We notify affected customers within 72 hours
• Dedicated response team - Security experts on call 24/7
• Transparent communication - Clear updates throughout any incident
• Post-incident review - Thorough analysis and preventive measures